Frequently Asked Questions

Not to brag, but we’re known for our best in class customer service. Simply put, our team strives to make sure every experience you have with us is perfect. Each HoneyBug box has our Fast & Free Shipping Guarantee, and an extended return windows on gifts. And hey, kids grow fast, so we’ll be right here and ready for you when you get back!

ORDERING

How do I change my billing address?

Our payment processors do not allow us to change the billing address once the order has been placed. If you received an order confirmation, then the payment did process, and please note absolutely no receipt or bill info is forwarded on to this address. We can remove the billing address from the packing slip to prevent any confusion, just let us know!

How do I change my shipping address?

If your order has not yet shipped, and you need to change the shipping address simply email us with your order number and new address and we can change that in a jiffy! If the package has already shipped, we can attempt to get the package re-routed. Additional fees may apply with the carrier.

What forms of payment do you accept?

We accept all major credit cards, ApplePay, AmazonPay, ShopPay, PayPal, and Facebook Pay.

PLEASE NOTE: when utilizing one of the above third-party processors, they will change your shipping and billing address. Even though you may have input the correct addresses on the HoneyBug site beforehand, whatever is populated in the payment processor is what gets submitted with your order.

I am ordering a gift, can I include a gift note?

Of course, what's a gift without a gift note! This can be added at checkout. If you forget the note or accidentally misspell something, contact us and we can help (as long as the order hasn't shipped yet)

I'd prefer to talk to a person to order, is that possible?

Of course, we are more than happy to place your order over the phone. Please give us a ring at 888-2715-BUG | (888-271-5284) Mon-Fri: 9:30am – 4pm Pacific Time.

How do I make sure a gift receipt is included in the package?

All HoneyBug packages, gifts or not gifts, come with gifting-friendly packing slips that do not include any pricing information whatsoever. So rest assured knowing all HoneyBug boxes come with gift receipts automatically!

SHIPPING

Where do you ship from?

HoneyBug packages ship from our warehouse in San Diego, CA.

How long does it take for an order to arrive?

We pride ourselves in having the best guest experience in the business, and our fast warehouse processing speed is something we're most proud of! All orders (except pre-orders) placed M-F before 12P EST hit the road the same day. Orders placed after 12P EST will ship the next business day.

We offer a number of shipping options to fit your needs beyond that, including:

Standard: 4-7 business days ($4.99 or free over $40)

Priority: 2-4 business days ($19.95)

Next Day Air: 1-2 business days ($40)

Orders outside the Contiguous United States: 7-14 business days (rates calculated at check-out)

My order says it was delivered, but we didn't receive it?

We're so sorry that happened, that is so frustrating! If your tracking number states your package was delivered but you are unable to locate it, please contact our Customer Care team at help@shophoneybug.com.

In the meantime, here are some tips if you're unable to find it within 48 hours of expected delivery:

Verify the shipping address is correct

Look for notice of attempted delivery

Carriers respond quickest to the homeowners -- we recommend reaching out the to the provider to inquire on the status of the package

Often carriers deliver to different locations, so we recommend checking not only your front door, but your mailboxes, mailrooms, etc

Do you ship internationally?

We are excited to announce that the magic of HoneyBug has gone global! Along with shipping across the United States and Canada, we now ship to Australia, Mexico, Japan, Europe, New Zealand, South and Central America, as well as UPO/FPO boxes. Duties and taxes may apply. 

 

Please note that postage for international returns must be paid by the customer.  

How long does it take for boxes to ship internationally?

We are so excited to help you celebrate from across the world! Orders shipped to areas outside of the contiguous United States can take 7-14 business days. Take into account this time frame while you are considering when to order your gift or personal purchase.

Do you offer local delivery?

We are excited to annouce that YES we do for various zip codes within San Diego County. Minimum purchase amount is $50 and delivery charge is $9.99.

Orders placed before 3pm PST Monday-Friday are eligible for same day delivery, orders placed after 3pm PST will be delivered the next business day. 

Please see below to see if your location qualifies: 92007, 92014, 92024, 92037, 92064, 92067, 92075, 92091, 92093, 92108, 92109, 92111, 92117, 92121, 92122, 92123, 92126, 92127, 92128, 92129, 92130, 92131 , 92145, and 92161.

How can I see the status of my local delivery?

All updates regarding your local delivery will be available on your order status page that you received via email or text when placing your order.

The three different stages of a local delivery are:

"Your order is confirmed"

"Your order is ready for delivery"

"Your order has been delivered"

Are there extra costs for shipping internationally?

Due to international rates and duties, there may be extra costs to shipping internationally. These rates will be automatically calculated at check out.

ALL ABOUT GIFT RETURNS

Can I process a gift return without the giver knowing?

100% yes! The giver is never notified when a gift return is initiated or credited.

How do I start a gift return?

Contact our Customer Care team to initiate a return and receive a shipping label.

This can be done via Chat (bottom corner button), Email (help@shophoneybug.com), or phone (888-271-5284).

We gladly accept gift returns within 30 days of receipt. Returned items must be in their original conditions - unworn and undamaged.

Please allow 1-3 business days for your return to be processed once it is received in our warehouse. Once processed, you will receive a code worth the price of the items returned.

Please note that postage for international returns must be paid by the customer. 

How do I get my credit?

Once your return is received and processed in our warehouse, your credit will be sent to your contact email in the form of a gift card. The amount given will be the total amount paid for the items.

Do I have to return the entire box?

Not at all! Whether it's a Build-A-Box or a pre-made gift box, you can keep what you want and return the rest.

Is a shipping fee deducted from my gift return?

For gift returns only, we do not deduct a shipping fee from the credit. A little extra gift from us to you!

How long do I have to return a gift for store credit?

We happily offer extended return windows for gifts. From the delivery date of the package, you have 30 days to initiate a gift return.

Click here for a gift return pro-tip.

Instead of searching around for a bag or box to put the items in, you can seal the actual HoneyBug bee box with tape and put the shipping label right on the outside!

RETURNS & EXCHANGES

How do I return items I purchased?

We gladly accept returns for unopened, undamaged merchandise within 14 days form receipt of purchase for regular items. Returned items must be in their original conditions - unworn and undamaged.

Contact our Customer Care team at help@shophoneybug.com to initiate a return and receive a shipping label.

Please allow 1-3 business days for your return to be processed once received in our warehouse. We will refund the items returned less the return shipping fee of $4.99. That refund will reflect in the account of the original form of payment within 1-3 business days.

Please note that postage for international returns must be paid by the customer.

How do I return items I was gifted?

First off, congrats on your little bug! We're here to help get you something absolutely perfect for your new bundle of joy. We gladly accept gift returns within 30 days of receipt. Returned items must be in their original conditions - unworn and undamaged.

Contact our Customer Care team at help@shophoneybug.com to initiate a return and receive a shipping label.

Please allow 1-3 business days for your return to be processed once it is received in our warehouse. Once processed, you will receive a code worth the price of the items returned.

Please note that postage for international returns must be paid by the customer.

Do you offer exchanges?

While we do not currently offer exchanges, we're more than happy to see if there are ways we can help. Contact our Customer Care team for assistance.

What is the return window?

Returns must be initiated within 15 days of delivery for non-gifts, and within 30 days for gifts.

Can I return sale items?

Items from our sale collection and discounted seasonal products are final sale.

Can I return items if I am outside of the USA?

We gladly accept all valid returns, but returns from international addresses require the returner to pay shipping charges. The total amount of the return would then be the total amount originally paid for the product, not including shipping, duties, and taxes.

GIFTING & GIFT WRAP

Can I gift wrap my order?

Most definitely! We know… wrapping can be a pain… but fortunately for you, we love it! Our wrapping option is offered in three beautiful colors in our unique bee design. You can make your selection when adding the products to your cart. Wrapping is only $4.99 and adds that perfect special touch!

Are the prices included in the gift boxes?

Nope! We understand the importance of gifting etiquette and make sure that all HoneyBug boxes (gifts or not gifts) come gift-ready with no pricing whatsoever included on the packing slip. Our packing slip does include shipping and billing address, order number, product name, and HoneyBug contact information in case they need to get in touch.

I'd like to wrap all my items together, is that possible?

Not a problem at all! If you want several different individual items to be wrapped together, purchase only one gift wrapping and select “wrap your entire cart in one gift box” at your cart page. It’s as easy as that!

What items/orders come in a HoneyBug Box?

Presentation matters to you and to us! That’s why pre-made gift boxes, Build-Your-Own-HoneyBug-Boxes, and gift-wrapped items are packed in our specialty HoneyBug gift box. If you purchased individual items and no wrapping paper, those items will NOT be in a gift box. 

 

Sometimes items that are purchased are as big as your love for the person you're gifting them to, but fear not! If wrapping was ordered even for the items that don’t fit in a gift box, we take the extra time and care to wrap the items individually. 

 

Want to double-check? We always appreciate a thorough gifter! Feel free to give us a call and we can provide more Info ASAP. 

Corporate Gifting Program

Are you able to make or include custom items in the gifts?

If you wish to include company logos on gift notes, we can make it happen for orders of 10 or more boxes a year. If you want to include items such as company stickers, letterhead, etc. those can be included in gift boxes, but need to be provided by the company. 

I’d like more info, can I get connected with a gifting concierge?

Absolutely! We are here to make your corporate gifting experience a breeze. You can fill out your information here (https://www.shophoneybug.com/pages/corporate-gifting) and a Gifting Concierge will contact you in the next 24 business hours to get started on your company’s gifting profile!

What are the perks for choosing HoneyBug for corporate gifting?

Immediate access to aVIP gifting conciergewho can customize each gift to your budget, theme, and specifications

Guaranteed In-Stock Items"

Plan Ahead" future shipping windows

Ability to add custom branded cards

A special discount code given to the recipient for another purchase at HoneyBug

Free specialty gift wrapping... an extra dose of magic!

Build-A-Box Troubleshooting

Why can't I add my custom box to my cart?

This could be because you have not added at least one item from each section. If you have and it's still not loading, reach out to our Customer Care team and we'll be happy to help.

I already added the gift note to my custom box, do I also have to type it in the note section on the cart page?

Nope, one location is fine! This all goes to the same field, so no need to copy & paste into both. We have this options for people who want to gift individual items, pre-made boxes, or missed the option on Build A Box.

The "Checkout" button in my cart is grayed out and I'm unable to pay.

This could be because some items in your bundle are now out of stock. Double check you don't see the words "Out Of Stock, Click here to add another item to your bundle" in red next to any of the items.

If you see that indicator, you will need to replace one of the items in your bundle. So sorry for the hassle - products move quickly on our site!

Still Have a Question?

Drop us a line below, email us at help@shophoneybug.com or give us a call at (888) 271-5284 and we'd love to help!