Frequently Asked Questions


Help, my shipping/billing address is wrong!

What are your accepted payment methods?

Can I add a gift note?


How long does shipping take?

My order says it was delivered, but it hasn't arrived?

Where do you ship? Do you ship internationally?

Returns & exchanges

How do I return items I purchased for my own bugs?

How do I return items I was gifted?

Do you offer exchanges?

The HoneyBug Box

Do all items come in a gift box?

Are there prices included in the gift box?

How can I be sure my items come in a gift box?

All About Gifting

Can I have my items gift wrapped?

Can I have individual items wrapped together, or do I have to purchase wrapping for each item?

Holiday 2021 Important Information

Buy now, no worries later!

When is the last day to have something shipped for delivery by Christmas Eve?

Where do HoneyBug packages ship from? Do you offer local pick-up?

Still have questions?

Email us at or give us a call at 888-271-5284 and we'd love to help!