FAQs
Frequently Asked Questions
Ordering
Help, my shipping/billing address is wrong!
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What are your accepted payment methods?
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Can I add a gift note?
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Shipping
How long does shipping take?
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My order says it was delivered, but it hasn't arrived?
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Where do you ship? Do you ship internationally?
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Returns & exchanges
How do I return items I purchased for my own bugs?
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How do I return items I was gifted?
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Do you offer exchanges?
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The HoneyBug Box
Do all items come in a gift box?
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Are there prices included in the gift box?
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How can I be sure my items come in a gift box?
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All About Gifting
Can I have my items gift wrapped?
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Can I have individual items wrapped together, or do I have to purchase wrapping for each item?
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Holiday 2021 Important Information
Buy now, no worries later!
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When is the last day to have something shipped for delivery by Christmas Eve?
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Where do HoneyBug packages ship from? Do you offer local pick-up?
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