Frequently Asked Questions

Not to brag, but we’re known for our best in class customer service. Simply put, our team strives to make sure every experience you have with us is perfect. Each HoneyBug box has our Fast & Free Shipping Guarantee, and an extended return windows on gifts. And hey, kids grow fast, so we’ll be right here and ready for you when you get back!

ORDERING

How do I change my billing address?

We're so sorry for the inconvenience! Our payment processors don't allow us to change the billing address. If you received an order confirmation, then the payment did process, and please note absolutely no receipt or bill info is forwarded on to this address. We can remove the billing address from the packing slip to prevent any confusion, just let us know!

How do I change my shipping address?

If your order has not yet shipped, and you need to change the shipping address simply email us with your order number and new address and we can change that in a jiffy! If the package has already shipped we can attempt to get the package re-routed. Additional fees may apply with the carrier.

What forms of payment do you accept?

We accept all major credit cards, ApplePay, AmazonPay, ShopPay, PayPal, and Facebook Pay.

PLEASE NOTE: when utilizing one of the above third-party processors, they will change your shipping and billing address. Even though you may have input the correct addresses on the HoneyBug site beforehand, whatever is populated in the payment processor is what gets submitted with your order.

I am ordering a gift, can I include a gift note?

Of course, what's a gift without a gift note! This can be added at checkout. If you forget the note or accidentally misspell something, contact us and we can help (as long as the order hasn't shipped yet)

I'd prefer to talk to a person to order, is that possible?

Of course, we are more than happy to place your order over the phone. Please give us a ring at 888-2715-BUG | (888-271-5284) Mon-Fri: 9:30am – 4pm Pacific Time.

HOLIDAY ORDERING DETAILS

Will I get my order before Christmas?

HoneyBug strongly recommends shopping for Christmas as soon as possible. We're sure you've heard the buzz around the constraints hitting out supply ports right now, so shop now, and don't worry later! We have hundreds of incredible options ready to be gifted and played with by little bugs everywhere.

Our warehouse is working around the clock to ensure orders hit the road as soon as possible. We actually like to make a game out of it, and we're a very competitive bunch!

Holiday Shipping Deadlines

Please read below for carrier recommendations for shipment arrival on/by Christmas Eve. While these dates are directly from the carriers, HoneyBug recommends ordering as early as possible and utilizing upgraded shipping to ensure on-time delivery. A little wiggle room is never a bad idea!

UPS:

Standard Shipping: Dec. 20th

3-Day Select: Dec. 21st

2nd Day Air: Dec. 22nd

Next Day Air (EOD): Dec. 23rd

**International orders require 7-10 business days for delivery**

USPS:

First Class (individual, lightweight items): Dec. 17th

Priority: Dec. 18th

Shipments to Alaska: Dec. 2nd (First Class), Dec. 18th (Priority)

Shipments to Hawaii: Dec. 17th (Priority)

SHIPPPING INFORMATION

Where do you ship from?

HoneyBug packages ship from our warehouse in San Diego, CA.

How long does it take for an order to arrive?

We pride ourselves in having the best guest experience in the business, and our fast warehouse processing speed is something we're most proud of! All orders (except pre-orders) placed M-F before 9am Pacific Time hit the road the same day. Orders placed after 9am will ship the next business day.

We offer a number of shipping options to fit your needs beyond that, including:

Standard: 4-7 business days ($4.99 or free over $40)

Priority: 2-4 business days ($19.95)

Next Day Air: 1-2 business days ($39.95)

Orders outside the Contiguous United States: 7-14 business days (rates calculated at check-out)

My order says it was delivered, but we didn't receive it?

We're so sorry that happened, that is so frustrating! If your tracking number states your package was delivered but you are unable to locate it, please contact our Customer Care team at help@shophoneybug.com.

In the meantime, here are some tips if you're unable to find it within 48 hours of expected delivery:

Verify the shipping address is correct

Look for notice of attempted delivery

Carriers respond quickest to the homeowners -- we recommend reaching out the to the provider to inquire on the status of the package

Often carriers deliver to different locations, so we recommend checking not only your front door, but your mailboxes, mailrooms, etc

Do you ship internationally?

We currently on ship within the United States and Canada, as well as UPO/FPO boxes. Additional charges will apply.

HoneyBug covers all additional duties and fees associated with shipments to Canada.

RETURNS & EXCHANGES

How do I return items I purchased?

We gladly accept returns for unopened, undamaged merchandise within 14 days form receipt of purchase for regular items. Returned items must be in their original conditions - unworn and undamaged.

Contact our Customer Care team at help@shophoneybug.com to imitate a return and receive a shipping label.

Please allow 1-3 business days for your return to be processed once received in our warehouse. We will refund the items returned less the original shipping free charged and the return shipping fee of $4.99. That refund will reflect in the account of the original form of payment within 1-3 business days.

How do I return items I was gifted?

First off, congrats on your little bug! We're here to help get you something absolutely perfect for your new bundle of joy. We gladly accept gift returns within 30 days of receipt. Returned items must be in their original conditions - unworn and undamaged.

Contact our Customer Care team at help@shophoneybug.com to imitate a return and receive a shipping label.

Please allow 1-3 business days for your return to be processed once it is received in our warehouse. Once processed, you will receive a code worth the price of the items less a $4.99 return shipping fee.

Do you offer exchanges?

While we do not currently offer exchanges, we're more than happy to see if there are ways we can help. Contact our Customer Care team for assistance.

ABOUT THE HONEYBUG BOX

Do all orders come in a HoneyBug Box?

Only pre-made gift boxes and Build-Your-Own-HoneyBug-Gift Boxes come in our bee box with the signature ribbon and star wand. Items purchased individually do not come in a gift box, UNLESS gift wrapping is purchased with them.

What items get a HoneyBug Gift Box?

If you purchased a pre-made gift box, built your own HoneyBug box, or added gift wrapping to your items, it will be packed and wrapped in a gift box! If you only purchased individual items, these will NOT be in a gift box.

If the items are too large to fit in a gift box but wrapping was ordered, we will wrap the items individually.

Want to double-check? Give us a call and we'll give you an answer in no time!

I only want certain items wrapped together, is that possible?

Not a problem at all! If you want several different individual items to be wrapped together, purchase one gift wrapping, and shoot us an email that you want all the items in one gift box.

GIFTING & GIFT WRAP

Can I gift wrap my order?

Most definitely! We know... wrapping can be a pain... but we love it! We offer three beautiful colors in our unique bee design and you can make your selection when adding the products to your cart. Wrapping is $4.99 and adds an extra special touch!

Are the prices included in the gift boxes?

Nope! All HoneyBug packages (gifts or not gifts) come gift-ready with no pricing whatsoever included. Our packing slip does include shipping and billing addresses, order number, product name, and HoneyBug contact information in case they need to get in touch.

I only want certain items wrapped together, is that possible?

Not a problem at all! If you want several different individual items to be wrapped together, purchase one gift wrapping, and shoot us an email that you want all the items in one gift box.

Still Have a Question?

Drop us a line below, email us at help@shophoneybug.com or give us a call at #888-271-5284 and we'd love to help!