Start a return here
Start a gift return here
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Skip to content Our team strives to make sure every experience you have with us is perfect. If your question isn't on the list, don't fret – our customer support team is just a click away and always ready to assist you.
What is your return policy?
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order here or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Can I change my billing address?
For security reasons, we're unable to modify the billing address once an order has been placed, as per our payment processor's guidelines. Your security is our priority, and this policy ensures that your sensitive information remains protected throughout the transaction process. If you have any concerns or need further assistance, please don't hesitate to reach out to our dedicated support team. Your peace of mind matters to us!
What is your return policy?
Can I return a gift?
We happily will accept gift returns 30 days from the date of delivery for store credit. Please note, gift returns are not eligible for a cash refund. We kindly request that returned items remain unworn, unused, and packaged in their original condition. To initiate a return start here.
Also, please know, the giver is never notified when a gift return is initiated or credited - your secret is safe with us.
Can I just return a few items from a Build a Box?
Whether it's a Build-A-Box or a curated HoneyBug gift box, you can keep what you want and return the rest.
How does the return process work?
Initiate the Return: If you've decided to return an item, start a return.
Start a return here
Start a gift return here
Print Return Label: Print a return label. Follow the provided instructions to ensure proper labeling of your return package.
Package the Item: Place the item securely in its original packaging if possible. Include any accessories, tags, or documents that came with it. Affix the label to the outside of the package. Make sure it's visible and well-attached.
Drop Off or Schedule Pickup: Depending on the return method, either drop off the package at the designated location or schedule a pickup as instructed.
Tracking and Confirmation: Keep an eye on the return package's tracking information. Once it's received at our end, you'll receive confirmation of the return. Please allow 3-4 days for your return to be processed by our warehouse. You will receive a notification once this is processed.
Refund: We'll process a refund to your original payment method within 3-4 days of the return arriving to our warehouse. You'll receive an email confirmation once the return has been processed, detailing the refund amount. Please note, fees may apply with your return.
Large Item Return Policy
Seasonal Item Return Policy
Sales Item Return Policy
International Order Return Policy
Bath and Body Products Return Policy
Can I return an item that was shipped directly from a HoneyBug vendor?
Can I add a gift note?
I am gifting an item shipping from the vendor directly, can I add a gift note?
Certainly! As these items originate directly from our partners, you have the option to include a special gift note that will be sent via email to your recipient. Personal touches matter, and we're here to make sure your gift is extra special!
Is pricing included in the packaging to the recipient?
All HoneyBug packages come with gifting-friendly packing slips that do not include any pricing information whatsoever.
Do you offer gift wrapping?
Absolutely! We offer gift-wrapping options during checkout to make your gift even more special
What payment methods do you accept?
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
Is pricing included in the packaging to the recipient?
All HoneyBug packages come with gifting-friendly packing slips that do not include any pricing information whatsoever.
Can I change my billing address?
For security reasons, we're unable to modify the billing address once an order has been placed, as per our payment processor's guidelines. Your security is our priority, and this policy ensures that your sensitive information remains protected throughout the transaction process. If you have any concerns or need further assistance, please don't hesitate to reach out to our dedicated support team. Your peace of mind matters to us!
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Are certain brands excluded from promotional codes?
To keep our prices most cost-effective to you and to offer the largest selection possible of baby and kids’ gear, the following brands areexcluded from first-time and certain promotional codes:
Angel Dear, Baby Bling Bows, Baby Noomie, Bannor Toys,Bestaroo, Bird & Bean, Bunny Hopkins, Busy Baby Mat, Clementine Kids,Dabble & Dollop, Dreamland Baby, Egg New York, Evenflo, EZPZ, Figgy,Goodevas, goumikids, Great Pretenders USA, In my Jammers, joonbird, JuJuBe,Justy | Bae, Kindred Bravely, Laree + Co, Little Love Bug Co., Loog Guitars,Lovely Littles, Luna + Luca, Manhattan Toy, Mon Ami Designs, Nanobebe US, NellaPima, Newcastle Classics, Piccolina, PlanToys USA, Rookie Humans, ro•sham•boeyewear, Saint Ida, Tender Leaf, Tesa Babe, TheStemKids, Wee Gallery, Wonderand Wise
If you need further information, please do not hesitate to email us at help@shophoneybug.com!
How long does shipping take?
How much is shipping?
All orders within the contiguous United States over $50 ship for free! Orders under $50 ship for a $4.99 fee. International orders are subject to international shipping rates. Orders to Hawaii, U.S. Territories, FBOs, and other areas that are not in the contiguous United States also have unique shipping rates.
Change I change my shipping address?
Should you need to adjust your shipping address and your order hasn't left the warehouse, simply reach out to us via email with your order number and the updated address. We'll make the necessary changes to ensure your order reaches the right destination! In instances where your package is already in transit, we can certainly do everything possible to reroute it; please note that this may involve supplementary charges imposed by the carrier.
Where do you ship from?
We send out packages from two main places: our buzzing warehouse in beautiful San Diego, CA, and straight from our partner vendors scattered across the country. This way, we're able to get your goodies to you quickly and conveniently, whether you're soaking up the California sun or anywhere else in the nation. 🌞📦
My order says it arrived, but I don't see it?
We're proud to offer Aftership Insurance to provide an extra layer of protection for your orders. In the rare instance that your order is marked as arrived but hasn't made its way to you, and you've opted for Aftership insurance, rest assured that we're here to support you. Don't hesitate to get in touch with our dedicated customer support team as soon as possible, sharing your order details and pertinent information regarding the situation. We'll collaborate closely with you to file a claim and reship your order!
Do you ship internationally?
Absolutely! We're thrilled to offer international shipping to a wide array of destinations. Our reach spans across more than 50 countries, ensuring that our products can make their way to you, no matter where you are in the world. Feel free to reach out to get the list of all locations.
Due to international rates and duties, these rates will be automatically calculated at check out and do not qualify for free shipping.
How long do international orders take?
We are so excited to help you celebrate from across the world! Orders shipped to areas outside of the contiguous United States can take 7-14 business days.
Do you offer local San Diego delivery?
We ship to various zip codes within San Diego County. Minimum purchase amount is $50 and delivery charge is $9.99.
Orders placed before 12pm PST Monday-Friday are eligible for same day delivery, orders placed after 12pm PST will be delivered the next business day.
Please see below to see if your location qualifies: 92007, 92014, 92024, 92037, 92064, 92067, 92075, 92091, 92093, 92108, 92109, 92111, 92117, 92121, 92122, 92123, 92126, 92127, 92128, 92129, 92130, 92131 , 92145, and 92161
How are HoneyBug Items Sourced?
What is the "Outside the Box" section in Build a Box?
Some of the hottest gifts can't be contained to a gift box. In the last section of Build-A-Box, there's an option to add larger items likely on a gift recipient's registry. These items are not included in the gift box, but we include a card saying "More Cuteness is On the Way!" to allow gift recipients to know you gifted them something else!
Why do some items ship directly from the brands and not HoneyBug?
This is not only more cost-effective to you, but shipping directly from our amazing partners gives you the biggest selection of items possible - plus it helps minimize the impact on our planet. The great news is, there is no impact to you whatsoever with our Hassle Free Returns and World Class Customer Service.